FAQ

Answered straight

Is the frame included?
Only if you choose a frame. The canvas is always on stretcher bars, sold without a frame or with a floater frame in black, white, natural or brown. We have not set the frame price yet, or confirmed how the canvas is packed.
Can I send a photo of my cat?
We don’t offer a photo upload in this phase. You pick the scene, your cat’s coat and, if you like, a line of your own under the title. A portrait from your photo is not for sale, and we have not set a date to offer it.
Do I get exactly the image shown?
The scene image, yes — in the coat you pick, with your line set under the title.
Which coats are available?
Six coats: Orange Tabby, Black Cat, Tuxedo, Brown Tabby, Gray and Calico. You pick one when you order.
Is this a poster or a fine art print?
Neither: a matte canvas, 1.25 in deep, on stretcher bars, sold without a frame or with a floater frame.
What sizes do you offer?
Three sizes, all vertical: 8 × 10, 16 × 20 and 24 × 30 in. The price for each size is not confirmed yet.
How long until it arrives?
Production time and transit are not confirmed yet. Printed by our supplier in the US; timing measured on our first order.
Do you ship to Canada or Europe?
Not yet. This phase ships within the United States only.
Can you deliver to a P.O. box?
We deliver to street addresses in the United States only — no P.O. boxes or military (APO, FPO, DPO) addresses. Please check your address before you order. If a carrier cannot deliver a parcel, the printer destroys it, and we cannot send it again.
What if it arrives damaged?
If your canvas arrives damaged or misprinted, write to us within 48 hours of delivery. Send four photos: the whole piece, the back, the damage up close, and the shipping label. If your parcel has not arrived, write to us too. We can report a parcel lost about 14 working days after it ships. Replacement and refund policy to be confirmed.
Can I return it if I change my mind?
No. We make each canvas only after you order it, so it can’t be resold to someone else.
Is the art made by a computer?
Every Plucky Pet design is created using AI tools in Plucky's illustrated style and reviewed by us before it goes on sale. Plucky is an illustrated character, not a photograph of a real cat.