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Shipping & Returns

What we promise, and what we do not know yet

Where we ship

United States only in this phase. Canada and Europe are not open.

We deliver to street addresses in the United States only — no P.O. boxes or military (APO, FPO, DPO) addresses. Please check your address before you order. If a carrier cannot deliver a parcel, the printer destroys it, and we cannot send it again.

Timing

We make each canvas after you order it. Production time to be confirmed. Delivery time to be confirmed.

Why we cannot give a time yet. Printed by our supplier in the US; timing measured on our first order. Until that order has been made and delivered, we won't give a time.

Damaged, misprinted or lost

If your canvas arrives damaged or misprinted, write to us within 48 hours of delivery. Send four photos: the whole piece, the back, the damage up close, and the shipping label. If your parcel has not arrived, write to us too. We can report a parcel lost about 14 working days after it ships. Replacement and refund policy to be confirmed.

Change of mind

We can’t take back a made-to-order item. No canvas exists before you order it, so none can go back on a shelf.

Return address

Return address to be confirmed. Nothing comes back to us, so please check your address before you order.